At a Glance
- Tasks: Help people develop digital skills and access online services through coaching and training.
- Company: Citizens Advice Milton Keynes, a charity dedicated to supporting the community since 1972.
- Benefits: Hybrid working, full training provided, and the chance to make a real difference.
- Other info: Join a small, enthusiastic team with opportunities for personal growth.
- Why this job: Empower local people and enhance their digital confidence in a supportive environment.
- Qualifications: IT competency, strong communication skills, and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Closing date: Sunday 14th June 2026 at 5pm. Interviews: TBC. Please note interviews will be held face to face.
Commercial Officer - Hybrid Working (full-time). in Milton Keynes employer: Citizens Advice Milton Keynes
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by providing vital support to those facing legal, financial, and personal challenges. With a strong emphasis on employee development, our hybrid working model fosters a collaborative and inclusive work culture, allowing staff to grow their skills while making a difference in the lives of vulnerable individuals. Join us in our mission to empower local people with digital skills and confidence, all while enjoying the benefits of a supportive team environment and comprehensive training opportunities.
Contact Details:
Citizens Advice Milton Keynes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Officer - Hybrid Working (full-time). in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that job.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you feel more confident and ready to tackle any questions thrown your way. We want you to shine!
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your digital skills during the interview. Bring examples of how you've used technology effectively in past roles. We love seeing candidates who can back up their claims!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team at Citizens Advice Milton Keynes.
We think you need these skills to ace Commercial Officer - Hybrid Working (full-time). in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Digital Skills Officer. We want to see how you can help our clients access online services and develop their digital skills.
Showcase Your Communication Skills:Since clear communication is key in this role, use your written application to demonstrate your ability to convey information effectively. We love seeing examples of how you've communicated complex ideas simply and clearly.
Highlight Relevant Experience:Even if you don’t have direct experience in coaching or tutoring, think about any relevant roles where you’ve supported others. We’re interested in your ability to help people, especially those who might be digitally excluded.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know Your Stuff
Make sure you understand the role of a Digital Skills Officer and the mission of Citizens Advice Milton Keynes. Familiarise yourself with their services and how they help the community. This will show your genuine interest and commitment during the interview.
✨Showcase Your Communication Skills
Since clear communication is key for this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you’ve coached or trained others, and be ready to discuss how you made complex information accessible.
✨Demonstrate Your IT Competence
Be prepared to discuss your experience with various IT applications and online resources. You might even want to bring along examples of how you've used technology to solve problems or improve processes in previous roles.
✨Emphasise Teamwork and Organisation
This role requires working within a small team, so highlight your ability to collaborate and manage time effectively. Share specific instances where you’ve worked as part of a team to achieve a goal, and how you kept everything organised.
