At a Glance
- Tasks: Support cancer patients with practical and financial advice during their treatment journey.
- Company: Join Citizens Advice Milton Keynes, a charity dedicated to helping the community since 1972.
- Benefits: Receive full training, work in a supportive environment, and make a real difference.
- Other info: Flexible working options and opportunities for professional development available.
- Why this job: Be part of a compassionate team that empowers individuals facing cancer challenges.
- Qualifications: Experience in an advice agency is preferred; strong communication skills are essential.
Role: Macmillan Project Caseworker Contract: Permanent Hours: Full Time – 25.2 hours per week Location: 8b Clarendon Drive Wymbush Milton Keynes MK8 8ED Outreaches: By Agreement Salary: Salary Band 4 - £18,967.94 Actual (FTE £27,097.06) Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year. As a Specialist Adviser within the Macmillan Money & More SWS Service, you will provide high-quality, confidential information, advice and support to people affected by cancer and their families across a region spanning from Milton Keynes to Cornwall. Working as part of a coordinated team of advisers across multiple Citizens Advice locations, you will take a person-centred approach to understand each client’s individual circumstances and provide tailored guidance on welfare benefits, financial support, debt, energy costs, employment issues and other practical challenges arising from a cancer diagnosis. You will help clients navigate complex systems, access available support, and improve their financial wellbeing during a difficult and often overwhelming time. Through compassionate and holistic advice, you will empower people affected by cancer to make informed decisions, build confidence, and feel supported throughout their cancer journey. The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer. Macmillan Project Caseworkers will assist clients with complex welfare benefits and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development. This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey. All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care. Applicants need to be: * Computer-literate, although training on our case recording systems will be given. * Confident in working to performance targets. * Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach. * Prepared to work independently, sometimes remotely and also from a variety of community-based locations. A minimum of 12 months’ experience in an advice agency or similar setting is desirable. The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check. Closing date: Sunday 20th September 2026 Interviews:To be agreed Please note interviews will be held face to face at Clarendon Drive office
Locations
Macmillan Project Caseworker in Bradwell, Milton Keynes employer: Citizens Advice Milton Keynes
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by providing vital support to individuals facing legal and financial challenges. With a strong commitment to employee development, we offer comprehensive training and a collaborative work culture that values compassion and integrity. Working as a Macmillan Project Caseworker not only allows you to contribute to the lives of those affected by cancer but also provides opportunities for personal growth and professional advancement within a supportive team environment.
Contact Details:
Citizens Advice Milton Keynes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Project Caseworker in Bradwell, Milton Keynes
✨Tip Number 1
Get to know the organisation! Before your interview, check out Citizens Advice Milton Keynes and Macmillan Cancer Care. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Showcase your experience! Think of specific examples from your past work that demonstrate your ability to handle complex cases or provide exceptional customer service. We want to hear about how you've made a difference in people's lives!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a big plus for this role.
We think you need these skills to ace Macmillan Project Caseworker in Bradwell, Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Macmillan Project Caseworker. We want to see how you can help us support people coping with cancer, so be specific about your relevant experience!
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your Experience:If you've got experience in an advice agency or similar setting, make sure to shout about it! We’re looking for someone who can manage a demanding caseload, so share examples of how you've successfully handled similar challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare, debt, and housing issues. Familiarise yourself with the specific challenges faced by cancer patients, as this will show your understanding of the role and the people you'll be helping.
✨Show Your Empathy
This role involves working with individuals during a tough time in their lives. Be prepared to demonstrate your ability to communicate compassionately and effectively. Share examples from your past experiences where you've supported someone in need.
✨Practice Your Communication Skills
Since you'll be communicating through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios to enhance your verbal and written communication skills.
✨Be Ready for Performance Targets
Understand that this role comes with performance targets. Think about how you’ve managed similar expectations in previous roles and be ready to discuss your strategies for staying organised and meeting deadlines.
