At a Glance
- Tasks: Support cancer patients with practical and financial advice during their treatment journey.
- Company: Citizens Advice Milton Keynes, a trusted local charity since 1972.
- Benefits: Ongoing training, flexible working, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Join a passionate team and help those in need while developing your skills.
- Qualifications: Experience in an advice agency is desirable; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Role: Macmillan Project Caseworker
Contract: Permanent
Hours: Full Time – 25.2 hours per week
Location:
8b Clarendon Drive
Wymbush
Milton Keynes
MK8 8ED
Outreaches: By Agreement
Salary: Salary Band 4 - £18,967.94 Actual (FTE £27,097.06)
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
As a Specialist Adviser within the Macmillan Money & More SWS Service, you will provide high-quality, confidential information, advice and support to people affected by cancer and their families across a region spanning from Milton Keynes to Cornwall. Working as part of a coordinated team of advisers across multiple Citizens Advice locations, you will take a person‑centred approach to understand each client’s individual circumstances and provide tailored guidance on welfare benefits, financial support, debt, energy costs, employment issues and other practical challenges arising from a cancer diagnosis. You will help clients navigate complex systems, access available support, and improve their financial wellbeing during a difficult and often overwhelming time. Through compassionate and holistic advice, you will empower people affected by cancer to make informed decisions, build confidence, and feel supported throughout their cancer journey.
The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer. Macmillan Project Caseworkers will assist clients with complex welfare benefits and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.
This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey. All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care.
Applicants need to be:
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently, sometimes remotely and also from a variety of community-based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
Closing date: Sunday 20th September 2026
Interviews:To be agreed
Please note interviews will be held face to face at Clarendon Drive office
#J-18808-Ljbffr
Macmillan Project Caseworker employer: Citizens Advice Milton Keynes
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by providing vital support to individuals facing legal and financial challenges. With a strong commitment to employee development, we offer comprehensive training and a collaborative work culture that values compassion and teamwork. Working as a Macmillan Project Caseworker not only allows you to contribute to the lives of those affected by cancer but also provides opportunities for personal growth and professional advancement within a supportive environment.
Contact Details:
Citizens Advice Milton Keynes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Project Caseworker
✨Tip Number 1
Get to know the organisation! Research Citizens Advice Milton Keynes and Macmillan Cancer Care. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Showcase your experience! Think of specific examples from your past work that demonstrate your ability to handle complex cases or provide exceptional customer service. We want to see how you’ve made a difference in previous roles.
✨Tip Number 4
Apply through our website! It’s straightforward and ensures your application gets to the right people. Plus, it shows you’re proactive and keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Macmillan Project Caseworker
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Macmillan Project Caseworker. We want to see how you can help us support people coping with cancer, so be specific about your relevant experience!
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your Experience:If you've got experience in an advice agency or similar setting, make sure to shout about it! We’re looking for someone who can manage a demanding caseload, so share examples of how you've successfully handled similar challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s straightforward, and we’ll be able to keep track of your application easily. Just scroll down and click on 'Apply' to get started!
How to prepare for a job interview at Citizens Advice Milton Keynes
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare, debt, and housing issues. Familiarise yourself with the specific challenges faced by cancer patients, as this will show your understanding of the role and the people you'll be helping.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your verbal skills and ensure you can convey empathy and support effectively.
✨Demonstrate Your Customer Service Approach
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you’ve had to be non-judgemental and supportive, as this aligns perfectly with the values of both Citizens Advice and Macmillan Cancer Care.
✨Be Ready for Performance Targets
Understand that this role involves working to performance targets. Think about how you’ve managed similar expectations in previous roles and be ready to discuss your strategies for staying organised and motivated while handling a demanding caseload.
