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- Tasks: Support your community by providing essential advice and guidance to those in need.
- Company: Join Citizens Advice Mid Mercia, a trusted organisation making a real difference.
- Benefits: Enjoy 28 days holiday, full training, and a supportive work environment.
- Other info: Fixed-term contract with opportunities for growth and professional development.
- Why this job: Empower others while developing your skills in a meaningful role.
- Qualifications: Strong communication skills and a passion for helping people.
The predicted salary is between 20700 - 24800 £ per year.
Do you have a passion for working in the heart of your local community and are driven by making a difference? Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. We are looking for two full-time Trainee Generalist Advisers to join our Core Advice Team.
Role details: the role will be split between taking calls on our advice line where you will complete an assessment with the client and book them in for an advice appointment, and you will also hold your own advice appointments with clients. Experience is not necessary, but we are looking for someone who:
- Has excellent communication skills
- Can manage own time effectively with a keen eye for detail
- Can complete tasks to the highest quality
- Can monitor and maintain own standards ensuring work is accurate
- Has worked in a public-facing role
Full training and support will be given to the successful candidate to enable them to carry out their role.
Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- Interpret information and present options to clients
- Maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials:
- Salary: £24,780 per annum
- Hours: 37.5 hours per week
- Location: Church Gresley; Marble Hall, Derby; Tamworth
- Contract: fixed term until 31 March 2027 with possible extension subject to funding
We are a Disability Confident Employer. Citizens Advice Mid Mercia is an accredited (Level 1) Disability Confident employer, values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Trainee Generalist Adviser employer: Citizens Advice Mid Mercia
Contact Detail:
Citizens Advice Mid Mercia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Generalist Adviser
✨Tip Number 1
Get to know the organisation! Before your interview, dive into Citizens Advice Mid Mercia's mission and values. Understanding what drives them will help you connect your passion for community work with their goals.
✨Tip Number 2
Practice your communication skills! Since this role involves interviewing clients, try role-playing with a friend or family member. This will help you feel more confident and articulate when it comes to sensitive listening and questioning.
✨Tip Number 3
Showcase your time management skills! Think of examples from your past experiences where you effectively managed your time. Be ready to discuss how you prioritise tasks and maintain high standards in your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the recruitment process there. Don’t miss out!
We think you need these skills to ace Trainee Generalist Adviser
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making a difference in the community! Share any experiences or motivations that drive you to help others, as this role is all about supporting people in need.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to know how your communication skills and attention to detail will shine in this role!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Trainee Generalist Adviser position.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need there!
How to prepare for a job interview at Citizens Advice Mid Mercia
✨Know the Organisation
Before your interview, take some time to research Citizens Advice Mid Mercia. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in making a difference in the community.
✨Practice Active Listening
As a Trainee Generalist Adviser, you'll need to demonstrate excellent communication skills. During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you’re engaged and can empathise with clients, which is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. Think of examples from past experiences where you've had to manage sensitive situations or provide support to others. This will help you illustrate your ability to handle the responsibilities of the role.
✨Show Your Passion for Community Work
Make sure to convey your passion for working within the community during the interview. Share any relevant experiences or volunteer work that highlight your commitment to helping others. This will resonate well with the interviewers and align with the organisation's core values.