Citizens Advice Mid Mercia invites applications for a full‑time Housing and Debt Telephone Caseworker in Derby. You will join the Derby‑based team delivering the Legal Aid Specialist Telephone Advice Service (TAS) and provide telephone housing and debt advice to clients.
You will open and manage cases, communicate options to clients and maintain strict confidentiality while working to KPIs and deadlines. The role emphasises sensitive listening and accurate case management in a collaborative
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Telephone Caseworker – Housing & Debt Legal Aid (Derby) employer: Citizens Advice Mid Mercia
Citizens Advice Mid Mercia is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements and a focus on empowering clients through financial advice, employees can find meaningful and rewarding opportunities in the heart of Swadlincote. As a proud member of the Disability Confident employer scheme, we foster an inclusive environment where all team members can thrive.
Contact Details:
Citizens Advice Mid Mercia Recruitment Team
