Legal Aid Caseworker (Housing and Debt)
Company: Citizens Advice Mid Mercia
Salary: £26,436.80 to £27,108 a year
Hours: Full-time
Location: Derby, DE24 8BG
Working pattern: On-site
Job type: Contract
Closing date: 25 Sept 2026
We are looking for a full‑time Housing and Debt Telephone Caseworker to join our Derby‑based team, supporting the delivery of the Legal Aid Specialist Telephone Advice Service (TAS). The role will be to deliver telephone advice to clients with housing and housing related debt matters.
Responsibilities / Key Tasks:
- Ensure that cases are opened and actioned in a swift time and manner according to the relevant KPI as advised by your line manager
- Maintain cases to a high standard on the case management system
- Meet deadlines and performance-based targets set by your line manager
- Assist the Legal Services Manager and other team members as required
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- To interpret information and present options to clients
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
Benefits / Perks:
- Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more employer: Citizens Advice Mid Mercia
Citizens Advice Mid Mercia is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements and a focus on empowering clients through financial advice, employees can find meaningful and rewarding opportunities in the heart of Swadlincote. As a proud member of the Disability Confident employer scheme, we foster an inclusive environment where all team members can thrive.
Contact Details:
Citizens Advice Mid Mercia Recruitment Team
