Salary: £26,048.76 to £29,207.50 a year, pro rata
We are seeking a Money Advice Caseworker to provide high-quality casework and financial capability support to clients experiencing financial difficulties.
The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.
Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- To interpret information and present options to clients
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
Proud member of the Disability Confident employer scheme
Money Advice Caseworker
Company: Citizens Advice Mid Mercia Salary: £26,048.76 to £29,207.50 a year, pro rata Hours: Part-time Location: Swadlincote, DE11 9NR Working pattern: Hybrid - 2 days remote Job type: Contract Posting date: 8 Sept 2026 Closing date: 16 Sept 2026
Summary
We are seeking a Money Advice Caseworker to provide high-quality casework and financial capability support to clients experiencing financial difficulties.
The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Contact Details:
Citizens Advice Mid Mercia Recruitment Team
