At a Glance
- Tasks: Support the Legal Telephone Advice Service with essential admin tasks and data management.
- Company: Join Citizens Advice Mid Mercia, a supportive and diverse organisation.
- Benefits: Enjoy 28 days holiday, flexible working, and professional development opportunities.
- Other info: Hybrid working model with potential for career progression.
- Why this job: Make a difference while gaining valuable experience in a legal support role.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24784 - 24784 € per year.
About the Role
Citizens Advice Mid Mercia is looking for a Legal Administrator to support the Legal Telephone Advice Service (TAS). The role involves providing essential administrative support to telephone advisers, including data collection, data input, and the preparation, printing, and posting of letters and forms.
Qualifications and Skills
- Excellent communication skills
- Effective time management with a keen eye for detail
- Ability to complete tasks to the highest quality
- Strong monitoring and maintenance of own standards ensuring work is accurate
Responsibilities / Key Tasks
- Answer calls from CLA Operator Service during breaks and to cover sickness, training, or absence
- Download and distribute voicemail messages to advisers
- Support the administration of ongoing cases
- Data input and maintain accurate records
- Collate client feedback
What We Offer
- 28 days entitlement plus bank holidays pro‑rated
- Full advice training offered to all staff to the Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities subject to management approval
- Paid DBS application where applicable
- 5% pension contributions
- Three months full contractual pay for maternity upon meeting qualifying criteria
The Essentials
- Salary: £24,784.50 per annum
- Hours: 37.5 hours per week (full‑time)
- Location: Hybrid Working – a few days per week from Marble Hall, Derby and a few days from home
- Contract: Until 31/08/2026, possible extension dependent on funder
Disability Confident Employer
Citizens Advice Mid Mercia is an accredited (Level 1) Disability Confident employer, values diversity, and promotes equality. We encourage applications from suitably skilled candidates from all backgrounds and will use reasonable adjustments wherever possible.
Legal Administrator employer: Citizens Advice Mid Mercia
Citizens Advice Mid Mercia is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. With flexible working arrangements and comprehensive training opportunities, including full advice training to the Advice Quality Standard, employees can thrive both personally and professionally. Located in Derby, the hybrid working model allows for a balanced work-life integration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Administrator
✨Tip Number 1
Get to know the company! Research Citizens Advice Mid Mercia and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves supporting telephone advisers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During any interviews or discussions, mention specific examples where you've maintained high standards in your work. This will demonstrate that you can handle the responsibilities of a Legal Administrator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our supportive environment.
We think you need these skills to ace Legal Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Legal Administrator. We want to see how you can support our Legal Telephone Advice Service, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since excellent communication is key for this role, let us know about your experiences where you've effectively communicated with others. Whether it’s through previous jobs or volunteer work, we love to see examples that demonstrate your ability to connect with people.
Attention to Detail is Key:We’re looking for someone with a keen eye for detail, so make sure your application is free from typos and errors. Take the time to proofread your documents and ensure everything is accurate – it shows us you care about quality!
Apply Through Our Website:To make things easier for both of us, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Mid Mercia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Legal Administrator. Familiarise yourself with the tasks like data input and client feedback collation. This will help you demonstrate how your skills align with what they need.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve had to explain complex information clearly or handle difficult conversations.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, so be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was in data entry or preparing important documents.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
