Community Advisor in Birmingham

Overview

Do you have a passion for working in the heart of your local community and are driven by making a difference? Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

About the Role

We are looking for a full‑time Community Advisor for Multiple Needs to join our GAIN service (Guidance, Advice, Information and Network Project). The role will provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing. Community Advisors will work within one of Birmingham’s 4 main quadrants delivering advice and support from accessible outreach locations.

Responsibilities

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
• Interpret information and present options to clients.
• Assist clients with related problems, acting as an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Maintain confidentiality, use discretion and sound judgement in all responsibilities.
• Provide advice, information and guidance on a range of issues including housing, benefits, debt, employment and health services.
• Work as part of a wider team through a multi‑agency approach, collaborating with local organisations to raise awareness of the service and strengthen the local community.

Qualifications and Experience

• Can complete tasks to the highest quality.
• Can monitor and maintain own standards ensuring work is accurate.
• Experienced in working with a diverse range of people and providing a welcoming environment for clients.
• Possession of a full driving licence and use of a car, or otherwise able to fulfil travel requirements.
• Full training and support will be given to the successful candidate.

What We Offer

• 28 days entitlement plus bank holidays pro‑rata.
• Full advice training offered to all staff for the Advice Quality Standard (AQS).
• Opportunities for further training and continuous professional development.
• Internal progression opportunities.
• Remote/flexible working opportunities, subject to management approval.
• Paid DBS application, where applicable.
• 5% pension contributions.
• Three months full contractual pay for maternity, upon meeting qualifying criteria.

Essentials

• Hours: 37.5 hours per week (full‑time).
• Location: Hybrid Working at outreach venues across Birmingham; may be required to travel to CAMM offices or remote.
• Contract: Fixed term, end date 30th November 2029 (possible extension to 30th November 2031).
• Access full Job Description and Person Specifications on the website: https://www.citizensadvicemidmercia.org.uk/work-with-us.
• Application link: https://www.citizensadvicemidmercia.org.uk/jobs/community-advisor.
• Closing date: 19 January 2026.

How to Apply

Applications are accepted only via our website. If you do not hear back within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Equal Opportunities

We are a Disability Confident Employer. Citizens Advice Mid Mercia is an accredited (Level 1) Disability Confident employer and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society that disable people. We will use reasonable adjustments wherever possible to remove those barriers. Proud member of the Disability Confident employer scheme.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).