At a Glance
- Tasks: Help clients by providing advice and support through calls and appointments.
- Company: Join Citizens Advice Mid Mercia, a supportive and inclusive organisation.
- Benefits: 28 days holiday, flexible working, full training, and professional development opportunities.
- Other info: Fixed-term contract with potential for extension and internal progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in a public-facing role.
The predicted salary is between 24784 - 24784 € per year.
Citizens Advice Mid Mercia is looking for a full‑time Assessor to join its Advice Team. The role involves taking calls on the advice line, completing client assessments, booking clients for appointments, and holding advice appointments.
Qualifications
- Excellent communication skills
- Effective time‑management and strong attention to detail
- Ability to complete tasks to the highest quality
- Ability to monitor and maintain own standards, ensuring work is accurate
- Experience in a public‑facing role
Responsibilities / Key Tasks
- Interview clients using sensitive listening and questioning skills to allow them to explain their problems and set their own priorities
- Interpret information and present options to clients
- Maintain confidentiality, use discretion and sound judgement in all responsibilities
What we offer
- 28 days entitlement plus bank holidays pro‑rata
- Full training provided, including Advice Quality Standard (AQS) training for all staff
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- Three months’ full contractual pay for maternity, upon meeting qualifying criteria
Essentials
- Salary: £24,784.50 per annum
- Hours: 37.5 hours per week (full‑time)
- Location: Offices in Derby, Swadlincote and Tamworth
- Contract: fixed‑term until 31 March 2027 with possible extension dependent on funding
Equal Opportunity Statement
Citizens Advice Mid Mercia is a Disability Confident Employer and promotes equality and diversity. We encourage applications from all backgrounds.
Assessor employer: Citizens Advice Mid Mercia
Citizens Advice Mid Mercia is an exceptional employer, offering a supportive work environment that prioritises employee growth and development. With comprehensive training, flexible working options, and a commitment to equality and diversity, employees can thrive while making a meaningful impact in the community. Located in Derby, Swadlincote, and Tamworth, the organisation fosters a culture of collaboration and respect, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Assessor
✨Tip Number 1
Get to know the company! Research Citizens Advice Mid Mercia and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves taking calls and interviewing clients, it’s crucial to be clear and confident. Try mock interviews with friends or family to get comfortable with discussing your experiences and how they relate to the job.
✨Tip Number 3
Showcase your attention to detail! During your interview, share examples of how you've maintained high standards in previous roles. This could be through specific projects or tasks where accuracy was key—make sure they see you as someone who takes pride in their work.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assessor
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves taking calls and interviewing clients, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Attention to Detail is Key:We’re looking for someone who can complete tasks to the highest quality. In your application, mention any experiences where your attention to detail made a difference. This could be in previous jobs or even during training.
Be Yourself!:Don’t be afraid to let your personality shine through in your application. We value authenticity, so share your unique experiences and perspectives that make you a great fit for our team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Citizens Advice Mid Mercia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assessor role at Citizens Advice Mid Mercia. Familiarise yourself with their mission, values, and the specific responsibilities mentioned in the job description. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would handle sensitive client interactions and present options effectively.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was in a previous job or a volunteer role, be ready to discuss how you ensured accuracy and maintained high standards in your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, training opportunities, or the challenges they face. This not only shows your interest but also helps you gauge if the role and environment are the right fit for you.
