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- Tasks: Provide expert immigration advice and support clients through complex cases.
- Company: Join Citizens Advice Merton and Lambeth, a charity dedicated to helping individuals navigate their legal challenges.
- Benefits: Enjoy professional development opportunities and a supportive team environment.
- Why this job: Make a real impact in people's lives while growing your skills in a meaningful role.
- Qualifications: Must have OISC level 3 accreditation and at least two years of immigration advice experience.
- Other info: Work collaboratively with a passionate team and contribute to community-focused initiatives.
The predicted salary is between 28800 - 43200 £ per year.
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Provide advice and casework (face-to-face, phone and email) on immigration (up to including OISC level 3) to clients
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Provide ongoing support as required (up to OISC level 3)
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Offer support and guidance to our level 1 OISC immigration adviser
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Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate
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Deliver service awareness and immigration training sessions to charity team
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Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary
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Identify and escalate serious problems and emergencies appropriately
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Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly
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Follow-up on actions relating to cases as appropriate
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Produce monitoring reports as required
Monitoring Quality and Case Recording
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Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software
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Ensure paper files are securely and appropriately stored
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Review your work, and monitor own quality standards, as per the Citizens Advice quality framework
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Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to charity s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth within your work
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Other duties as requested by Head of Advice Services and Chief Executive
Professional Development
- All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
We are looking for an experienced adviser who has experience of delivering immigration advice for a minimum of two years and has OISC accreditation of level 3 (or equivalent)., * Accredited to OISC level 3 at time of application (essential)
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At least two years experience of immigration advice (essential)
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Basic knowledge of welfare benefits for EU nationals or willingness to learn (essential)
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Experience of Casebook or another client management system (essential)
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Ability to prioritise work, meet deadlines and manage caseload (essential)
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IT competency and experience (essential)
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Ability and willingness to work as a team (essential)
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Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential)
Immigration Adviser (full time) employer: Citizens Advice Merton and Lambeth
Contact Detail:
Citizens Advice Merton and Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immigration Adviser (full time)
✨Tip Number 1
Make sure to familiarize yourself with the latest immigration laws and policies, especially those relevant to EU nationals. This knowledge will not only help you in your role but also demonstrate your commitment to staying updated in a constantly changing field.
✨Tip Number 2
Network with other immigration advisers and professionals in the field. Attend workshops or seminars related to immigration advice to build connections and learn from others' experiences, which can be invaluable when working in a team environment.
✨Tip Number 3
Practice your interpersonal skills by engaging in role-playing scenarios with colleagues or friends. This will help you become more comfortable exploring complex problems and tailoring your approach to individual clients' needs.
✨Tip Number 4
Familiarize yourself with the case management software used in the organization. If possible, practice using similar systems beforehand to ensure you can efficiently record client interactions and manage your caseload from day one.
We think you need these skills to ace Immigration Adviser (full time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in immigration advice, particularly your OISC level 3 accreditation and any relevant casework. Use specific examples to demonstrate your skills and achievements in this area.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing immigration advice and your understanding of the Citizens Advice service's aims and principles. Mention your two years of experience and how it has prepared you for this role.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this position, provide examples in your application that illustrate how you've effectively communicated with clients and tailored your approach to meet their needs.
Highlight Professional Development: Mention any relevant training or professional development you've undertaken related to immigration law, case management, or client support. This shows your commitment to staying updated with legislation and best practices.
How to prepare for a job interview at Citizens Advice Merton and Lambeth
✨Showcase Your Experience
Be prepared to discuss your previous experience in delivering immigration advice, especially focusing on your OISC level 3 accreditation. Highlight specific cases where you successfully navigated complex immigration issues.
✨Demonstrate Interpersonal Skills
Since the role requires excellent interpersonal skills, practice how you would explore and understand clients' complex problems. Use examples from your past work to illustrate your ability to listen and tailor your approach.
✨Familiarize Yourself with Policies
Make sure you understand the Citizens Advice service's aims and principles, as well as their equality and diversity policies. Be ready to discuss how these values align with your own professional philosophy.
✨Prepare for Teamwork Questions
The job emphasizes teamwork, so think of examples that demonstrate your ability to work collaboratively. Be ready to explain how you have supported colleagues in the past and how you can contribute to a positive team environment.
