Ready for a fresh start and a rewarding new role?
If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.
We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.
Make a Real Difference Every Day
Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.
Inbound Contact Centre Adviser
Company: Citizens Advice Manchester Salary: £26,228 to £26,228 a year Hours: Full-time Location: Manchester, M1 3DZ Working pattern: On-site Job type: Permanent Posting date: 12 Oct 2026 Closing date: 23 Oct 2026
Summary
Ready for a fresh start and a rewarding new role?
If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.
We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.
Make a Real Difference Every Day
Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.
What You’ll Do
- Carry out initial assessments of clients’ needs
- Provide clear, basic advice and self-help information
- Arrange further support where needed
- Help clients understand their rights and the actions they can take
You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Related jobs
Acas Adviser (Manchester)
from £30,120 per year, pro rata
ACAS
Manchester
Hybrid Temporary Full time
22520 - Trainee Legal Adviser - North West
£35,335 to £37,847 per year
Ministry of Justice
On-site Permanent Full time
Subject Matter Expert - Money Advice
£36,397 to £38,181 per year
Citizens Advice SORT Ltd
Manchester
Hybrid Permanent Full time
#J-18808-Ljbffr
Read more in Manchester employer: Citizens Advice Manchester
Citizens Advice Manchester is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on social justice, we offer a supportive and inclusive work culture that empowers our employees to excel in their roles while providing vital services to vulnerable populations. Our flexible working arrangements, generous holiday entitlement, and comprehensive benefits package ensure that our team members are valued and well-supported in their professional growth.
Contact Details:
Citizens Advice Manchester Recruitment Team
