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- Tasks: Assist clients with advice on benefits, debt, and housing issues.
- Company: Community support organisation in Manchester with a focus on equality.
- Benefits: Salary of £25,430, generous holiday entitlement, and comprehensive training.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent customer service skills and a commitment to equality.
- Other info: Modern office environment in the city centre with Monday to Friday hours.
The predicted salary is between 15258 - 19800 £ per year.
A community support organization in Manchester is seeking an Inbound Contact Centre Adviser. In this role, you will assist clients by providing clear advice on issues such as benefits, debt, and housing. The position offers a salary of £25,430, Monday to Friday hours, and comprehensive training. You will be expected to have excellent customer service skills and a commitment to equality. Benefits include generous holiday entitlement and a modern office environment located in the city center.
Inbound Contact Advisor – Entry-Level Charity Career in Manchester employer: Citizens Advice Manchester
Contact Detail:
Citizens Advice Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Advisor – Entry-Level Charity Career in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those working in contact centres. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as an Inbound Contact Advisor. This will help you feel more confident during interviews and show that you're ready to tackle real-life situations.
✨Tip Number 3
Research the organisation! Understand their values and mission. When you know what they stand for, you can tailor your responses in interviews to show how you align with their goals.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application and keep track of your progress. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Inbound Contact Advisor – Entry-Level Charity Career in Manchester
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let us see your enthusiasm for supporting the community. Share any relevant experiences or motivations that drive you to help clients with issues like benefits, debt, and housing.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service skills in your application. We want to know how you've successfully assisted others in the past, so include specific examples that showcase your ability to communicate clearly and effectively.
Commitment to Equality is Key: Since this role involves working with diverse clients, it's important to demonstrate your commitment to equality. Mention any experiences or values that align with this, as it shows us you're a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Citizens Advice Manchester
✨Know Your Stuff
Make sure you brush up on the key issues you'll be dealing with, like benefits, debt, and housing. Familiarise yourself with common questions clients might have, so you can show that you're ready to provide clear and helpful advice.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about times when you went above and beyond to help someone, as this will highlight your commitment to supporting clients effectively.
✨Embrace Equality and Diversity
Since the role emphasises a commitment to equality, be ready to discuss how you value diversity in your work. Share any experiences where you've worked with diverse groups or how you ensure everyone feels included and supported.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and the role. This shows your genuine interest and helps you understand how you can contribute to their mission in the community.
