At a Glance
- Tasks: Lead and enhance frontline services while ensuring quality and compliance.
- Company: Citizens Advice Manchester, a charity focused on impactful community support.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to fostering an inclusive culture.
- Why this job: Make a real difference in people's lives by improving essential services.
- Qualifications: Proven leadership experience in operations and a passion for community service.
The predicted salary is between 50000 - 60000 £ per year.
Citizens Advice Manchester is seeking an experienced operational leader to advance frontline services across the charity. Reporting to the Chief Operating Officer, you will drive performance, quality and regulatory compliance while fostering an inclusive, high-performing culture.
You will oversee quality assurance, safeguarding, complaints, incident management and overall operational performance, empowering Operational Managers to deliver excellent client support and measurable impact.
Contact Details:
Citizens Advice Manchester Recruitment Team
We think you need these skills to ace Head of Core Advice Operations (Hybrid — Flexible) in Manchester
Operational Leadership
Performance Management
Quality Assurance
Regulatory Compliance
Inclusive Culture Development
Safeguarding
Complaints Management
