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- Tasks: Help clients with advice on consumer rights and support them through challenges.
- Company: Join Citizens Advice Manchester, a charity dedicated to providing free, impartial advice.
- Benefits: Enjoy a competitive salary, generous holiday, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a friendly team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Early applications are encouraged; assessment day on 9 July 2025.
The predicted salary is between 19656 - 29184 £ per year.
Are you looking for a new career challenge? If you are friendly, reliable, and eager to learn, we’ll give you all the training and support you need for a great career! We have fantastic entry-level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) in modern and comfortable offices. We offer a Monday to Friday working week with no unsociable shifts!
Do you enjoy helping people? Are you a compassionate and people-focused person? This could be the role for you! Citizens Advice Manchester is a charity providing free, independent, confidential, and impartial advice. Imagine being able to help and support clients when things have gone wrong or when they have been treated unfairly.
Our Tier One Advice Service is the first point of contact for those seeking advice on issues like consumer rights, energy, and more. Advisers conduct initial assessments, provide basic advice and self-help information, and arrange further assistance if needed. Sound like something you could do? Working on our Tier One Advice Service, you’ll advise clients on their rights and actions they can take. You’ll receive full training before starting.
We offer a supportive environment where our people feel valued and have opportunities for professional development. Applicants should be comfortable working in a target-driven environment and have a desire to help people.
You might be just the person we’re looking for if you have:
- Experience delivering excellent customer service in a contact centre or customer service environment
- A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
- A commitment to equality for all
We offer a supportive culture within a charity committed to social justice. Our people go the extra mile to help clients and are rewarded with an attractive remuneration package, including:
- A salary of £24,570* (*pay increase due)
- Full-time working week of 37.5 hours (Monday to Friday, no shifts!)
- Modern, comfortable City Centre location with free tea and coffee
- Pension, Life Assurance, and Cycle to Work Scheme
- Employee Assistance Programme and Health Plan
- Generous holiday entitlement of 25 days per year (plus bank holidays), rising to 30 days with long service
Start Date: Monday 21 July 2025
CAM is committed to being an inclusive organisation. We value diversity, promote equality, and challenge discrimination. We want our teams to reflect the communities we serve. Regardless of how you identify or your background, we welcome and encourage your application.
Inbound Contact Centre Adviser employer: Citizens Advice Manchester
Contact Detail:
Citizens Advice Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Centre Adviser
✨Tip Number 1
Familiarise yourself with the services offered by Citizens Advice Manchester. Understanding their mission and the types of issues they help clients with will allow you to speak confidently about how you can contribute to their team.
✨Tip Number 2
Prepare for the assessment day by practising common customer service scenarios. Think about how you would handle difficult situations or questions from clients, as this will demonstrate your problem-solving skills and compassion.
✨Tip Number 3
Showcase your communication skills during any interactions with us. Whether it's through a phone call or in-person meeting, being clear, friendly, and professional will leave a positive impression.
✨Tip Number 4
Emphasise your commitment to equality and social justice in conversations. This aligns with our values and shows that you are not only interested in the role but also in making a difference in the community.
We think you need these skills to ace Inbound Contact Centre Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a contact centre environment. Use specific examples to demonstrate your communication skills and ability to handle sensitive situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to equality. Mention why you are interested in working for Citizens Advice Manchester and how your values align with their mission.
Highlight Relevant Skills: In your application, emphasise skills such as empathy, problem-solving, and the ability to work in a target-driven environment. These are crucial for the role of an Inbound Contact Centre Adviser.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Citizens Advice Manchester
✨Show Your Compassion
As an Inbound Contact Centre Adviser, you'll be helping people in need. During the interview, share examples of how you've shown compassion and empathy in previous roles. This will demonstrate your suitability for a position that requires a people-focused approach.
✨Highlight Customer Service Experience
Make sure to discuss your experience in customer service, especially in a contact centre environment. Talk about specific situations where you successfully resolved issues or provided excellent service, as this is crucial for the role.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common interview questions to showcase your ability to communicate sensitively with clients over the phone.
✨Research the Organisation
Familiarise yourself with Citizens Advice Manchester and its mission. Understanding their commitment to social justice and equality will help you align your answers with their values, showing that you're genuinely interested in the role and the organisation.
