Salary £28,500 – £32,000 per annum (depending on experience and DRO Intermediary status)
Interviews will take place on 19 November 2026.
About the role
Are you looking for a role where you can have a positive impact and genuinely change lives? Every day at Citizens Advice Swindon, people come to us facing severe financial hardship and debt. As a Debt Adviser / Caseworker, you will work directly with individuals and families in Swindon to help them understand their options, find the right solution, and regain control of their finances.
Whether you are an experienced Debt Caseworker or a social welfare adviser (welfare rights, housing, energy) looking to specialise, we want to hear from you.
What You’ll Be Doing:
- Specialist Advice:Deliver advice across all debt issues, guiding clients through options like Breathing Space, DROs, Bankruptcy, and repayment plans.
- Income Maximisation: Identify unclaimed entitlements, utility grants, and hardship funds.
- Advocacy: Challenge unlawful creditor behaviour and negotiate affordable repayments.
- Act as a DRO Intermediary (training provided).
- Quality & Policy: Maintain precise records under FCA/AQS standards and highlight systemic issues for campaign work.
What We’re Looking For:
- Experience in FCA-regulated debt advice or broader social welfare advice.
- Strong communication, empathy, and negotiation skills.
- Ability to manage a varied caseload and support clients in distress.
What We Offer:
- Hours: 37 hours/week (flexible hybrid working available once established).
- Benefits: 5% pension, funded IMA membership, ongoing training, EAP, and a Blue Light Card.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Debt Adviser/Caseworker in Swindon employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
