Interviews will take place on 30 October 2026.
About the role
About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
Role: We need an experienced generalist adviser who can deliver advice across a range of subjects to help people find a way forward. You will be able to provide accurate, tailored and effective information and advice.
Specific requirements needed for the role:
- Experienced delivering advice in benefits and debt with a particular focus on income maximisation. As well as advice in housing, employment, immigration, discrimination, and family issues.
- Managing workloads and prioritising tasks
What you can bring to our organisation
You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.
Benefits of working for us:
- A positive working environment
- Up to 30 days annual depending on length of service
- Bank holidays
- Additional leave for long service
- Learning and development opportunities
- Staff Welfare programme
- Plus, as much tea and coffee as you can drink, (biscuits are optional)
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Generalist Adviser in Swansea employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
