Advice Worker - With British Sign Language
Job summary
Interviews will take place on 9 December 2026.
About the role
Advice Worker Trainee /Qualified - with British Sign Language (BSL) skills - Ref: AW 11/26
30 hours per week
Citizens Advice Sheffield, one of the country’s largest and most dynamic Local Citizens Advice services, is looking for someone to join our advice team. Many of our clients are vulnerable or are facing multiple challenges so our ideal candidate will have an ability to work under pressure and be highly organised and self-motivated, as well as working well as part of a team.
For the purposes of this position the successful candidate will require:
BSL as a first language or
hold a minimum of a level 3 BSL Qualification or
demonstrate a fluency of BSL to a standard of Level 3 and
have either lived experience, or have a thorough understanding of Deaf /BSL culture
have good literacy and numeracy skills
Ideally, you will be a generalist advice worker and have a background working with clients in an advice setting and a minimum of six months delivering advice in welfare benefits or debt, but this is not essential. If you have the passion to learn and are committed to reaching the required standards in order to provide generalist advice you may be who we are looking for. You will pay attention to detail, accuracy and efficiency, have a good standard of written English and enjoy working as part of a team. We’re looking for someone who enjoys learning, can accept and act on constructive feedback and is willing to work hard.
You’ll be flexible and able to work from a variety of settings around the city and support clients both face to face and digitally.
We would welcome applications from members of the Deaf BSL community
We offer an attractive remuneration package with good terms and conditions of employment including: Pension scheme; Health Plan with integrated employee assistance programme and hybrid working.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Advice Worker - With British Sign Language in Sheffield employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
