Contract Fixed term contract, until 31 March 2029
We are looking for someone with experience of supervising in a Universal Credit Help to Claim service or has experience of supervising welfare benefits work in a Citizens Advice service or other independent advice service.
The successful candidate will join our long standing Help to Claim service to supervise our team of advisers to provide good quality advice.
You will alongside another supervisor provide support and supervision and will ensure continued adherence to QAA standards and volume KPI’s.
You will stay up to date with legislative changes and service requirements and will ensure that the team is well trained and compliant with all requirements.
The post can be completed entirely at home or if you live locally and you prefer you can be based in an office.
What we give our staff
We truly value our colleagues – and we show that in what we offer.
- Employer pension 6%
- Employer Assistance Programme
- Holidays 28 days per year rising to 30 days ( pro rata)
- We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave after 1 year of service. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.
Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Universal Credit Service Supervisor in Salford employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
