Contract Fixed term contract, until 31 March 2029
We are looking for someone with experience of delivering welfare benefits advice at a Citizens Advice service, Law Centre or other independent advice agency.
The Role
The successful candidates will join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants. You will help them assess whether UC is the appropriate benefit for them and take people through the claims process - offering tailored support if they need help to make a claim.
The post can be completed entirely at home or if you live locally and you prefer you can be based in an office.
What we give our staff:
We truly value our colleagues – and we show that in what we offer.
Employee Benefits
Employer pension 6%
Employer Assistance Programme
Holidays 28 days per year rising to 30 days ( pro rata)
We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave after 1 year of service. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.
Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Universal Credit Adviser in Salford employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
