Contract Fixed term contract, until 30 September 2028
We are looking to recruit 3 part time energy advisors (full time position considered) to provide high-quality, impartial and confidential energy advice to vulnerable energy consumers.
The role will involve:
- Assessing each household's circumstances, vulnerabilities and energy needs, and identify the issues that need to be addressed first.
- Advising on energy bills, tariffs, payment methods, meters and smart meters, supplier communications, energy efficiency and practical ways to reduce energy use safely.
- Supporting clients with energy debt, billing or metering problems, supplier disputes, repayment options, hardship support and relevant grants plus advocate with suppliers where appropriate.
- Recognising issues outside the scope of Empower and making effective referrals for benefits, debt, housing or other specialist advice.
- Occasionally providing advice at agreed outreach or community venues and groups where required - travel will be minimal.
- Managing an individual caseload, including referrals, appointments, follow-up work and timely case closure, prioritising according to urgency and vulnerability.
- Maintaining accurate and timely Casebook and project records, including advice delivered, client outcomes, financial and energy savings, referrals and feedback.
- Working collaboratively with colleagues, volunteers and other CASW services, sharing information and best practice appropriately.
- Working professionally with external organisations and referral partners to support clients effectively.
- Building and maintaining effective referral relationships with relevant local organisations and promoting awareness of the Empower Project.
Citizens Advice South Warwickshire is committed to equality and diversity and welcomes applications from all sections of the community.
We are proud to be a Disability Confident Committed employer, dedicated to fostering an inclusive and accessible workplace. We provide equal opportunities for all applicants and employees, offering reasonable adjustments throughout the recruitment process and ensuring that disability is never a barrier to opportunity. As part of this commitment, we offer a guaranteed interview scheme to any applicant with a disability who meets the minimum essential criteria for the role.
We value diversity, promote equality and challenge discrimination.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Energy Advisor (Empower Project) in Royal Leamington Spa employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
