Job summary
Salary Starting salary £27,500 FTE - Increasing to £28,000 FTE (subject to satisfactory completion of training and probationary period)
Location Leicestershire
Workplace Hybrid working
Contract Permanent
Working pattern Flexible
Hours per week Full time and part-time hours considered
As a Resilience Coach, you won’t just help people solve today’s problem; you’ll walk alongside them as they build a more stable future. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. Working with clients over time, you’ll combine practical help with money, debt, benefits and housing with supportive, trauma-informed coaching, building their confidence and skills along the way.
What your day-to-day will look like:
- Supporting your own group of clients over time, building trusting, supportive relationships
- Working with each client to create a personal plan that sets out their goals and the steps to get there
- Making sure clients get all the income they’re entitled to, including checking benefits and helping with claims and appeals
- Helping clients with budgeting, managing debt, and building their money skills
- Supporting clients to find and keep stable housing
- Spotting when a client needs more specialist help and making sure they get to the right person
- Reviewing progress with clients and celebrating the steps they take
- Keeping clear and accurate records on our case management system
- Planning your workload so cases move forward and close in good time
About you:
You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures
You’re warm, patient and non-judgmental, and a good listener who can pick out what matters most, even when someone is in distress
You communicate clearly, whether face to face, on the phone, online or by email
You’re comfortable with numbers, including percentages, and confident using IT, particularly Google Workspace
You’re organised, can plan your own work and keep good records
You can manage emotionally demanding work and know how to look after your own wellbeing, with support
You’re keen to learn and happy to complete the Certificate in General Advice (full training provided). Experience of advice work, benefits or debt support is a bonus, but not essential
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Resilience Coach employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
