Job summary
Location Abingdon/Didcot/Henley/Oxford/Thame/Witney/Remote/Hybrid
As part of a team of Telephone Advisers and a wider team of Advisers and
Caseworkers you will be the first point of contact on the designated telephone
advice line and email service for clients. You will complete an initial triage to
ascertain eligibility for the service and where appropriate give limited advice on
benefits, debt and other financial and welfare matters. Callers who may be able
to obtain assistance from another, more appropriate agency or service will be
signposted on to other sources of help. Clients will be referred to the locality
based Advisers where a face to face appointment or home visit is appropriate, or to the Caseworkers for more complex advice and support.
Referrals will be made via the Oxfordshire Advice Navigator website, which will
provide signposting resources to trusted websites and services. Where the client
seeks a service, they will complete the online form which will populate a
common task list. Callers to the helpline will be asked to leave a voicemail which
will also be added to the tasklist for call backs.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Oxfordshire Advice Partnership Triage Adviser employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
