Location Office based in Abingdon, Didcot, Henley, Oxford, Thame or Witney - Hybrid/remote working can be considered. (May be required to travel to Witney for training)
A caseworker role delivering advice on all advice areas and casework on Benefits and Debt/Money Advice. This role is office based, and will include visiting some clients at home across Oxfordshire. Full training can/will be offered.
- - Provide advice covering the full range of generalist advice areas, and casework covering Benefits and Debt/Money Advice.
- - Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.
- - Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- - Provide advice, support and assistance to other staff and volunteers across the range of advice areas.
- - Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- - Maintain case records for the purposes of continuity of casework, information retrieval, and statistical monitoring and report preparation.
- - Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard, the Financial Conduct Authority, and/or the specialist Quality Mark as appropriate.
- - Make home/outreach visits as necessary.
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Home Visiting Caseworker in Oxford employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
