The Gateway Assessor acts as the first point of contact for our service, using listening and questioning skills to understand and explore clients’ issues, and providing information, signposting and/or making referrals and where appropriate appointments with advice providers.
You will be working as part of our busy gateway assessment team, who respond to clients contacting us through a range of channels – face to face drop in, our telephone advice line, and by webchat and email.
Strong oral and written communication skills are essential, as is the ability to listen, engage and empathise with potentially vulnerable clients. You should be organised and resilient, with the ability to work independently on a number of tasks to meet deadlines.
You will be a good team player, delivering high quality advice to clients, and contributing to the team rota, targets, and KPIs to provide an excellent service.
What We Offer:
Flexible working patterns with the option of hybrid working
Supportive, inclusive work environment
Ongoing training and development to help you grow
A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an advice issue , guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds from our City Centre Hub/Hybrid.
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Gateway Assessor/ Trainee in Leeds employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
