Citizens Advice Ltd in Leeds is seeking a Gateway Assessor to be the first point of contact for clients, using listening and questioning to understand issues and provide information, signposting and referrals. You’ll work across face-to-face, telephone, webchat and email channels, and contribute to team rotas and KPIs.
You will join a busy gateway assessment team in a hybrid setup from Leeds City Centre Hub, delivering high-quality advice with empathy to potentially vulnerable clients and
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Gateway Advisor (Hybrid) - Flexible, Impactful Client Support in Leeds employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
