Infected Blood Psychological Service (IBPS) Regional Navigator
Job summary
Salary 13,372.54
Location East Midlands
Workplace Hybrid working
Contract Fixed term contract, until 31 March 2029
Interviews will take place on 16 November 2026.
About the role
The infected blood scandal has had a devastating, lifelong impact on thousands of people. For those affected in the East Midlands, we are looking for a compassionate and resilient individual to act as their trusted guide and advocate.
As a Regional Navigator, your job is to chart a course for people through incredibly complex challenges. You will be their single, consistent point of contact, helping them navigate a system that can be overwhelming.
What your day-to-day will look like:
- - Giving practical advice on issues such as welfare benefits and housing.
- - Working with our specialist multidisciplinary team to coordinate people's care.
- - Helping to set up peer support groups, so people affected can connect with each other.
- - Picking up new referrals and getting to know each person's circumstances.
- - Supporting people by phone, video and email.
- - Reaching out to communities who are less likely to access support.
- - Speaking up for people with other organisations, such as housing providers, employers and benefit services.
About you:
- - This role requires a combination of heart and head. You might be the right person if:
- - You are an exceptional listener, able to communicate with deep empathy and patience, especially when discussing sensitive and traumatic experiences.
- - You are a natural problem-solver, able to research and understand complex information to find practical, real-world solutions for people.
- - You are emotionally resilient, with the ability to manage difficult conversations and be a calm, steady presence for people in distress.
- - You have experience working with vulnerable people, perhaps in a healthcare, social care or advice setting.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Infected Blood Psychological Service (IBPS) Regional Navigator employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
