Apply before 11.59pm on 18 October 2026.
Hours: Full-Time (37 hours per week)
Contract: Permanent
Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)
Location: Ilkeston (hybrid mix of home and office working with travel to outreach locations across Amber Valley and Erewash)
About the role:
Providing both face to face and telephone advice, you will help people to overcome their debts and learn how to manage their budgets. With a desire to help coupled with an ability to manage a caseload and monitor deadlines, you could really make a difference to people’s lives.
As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You will join our friendly team, committed to helping people take control of their finances and build a more secure future through tailored advice and casework.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.
Who we are looking for:
The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- Experience in providing FCA-regulated money advice (preferred)
- A solid understanding of the current welfare benefits system (preferred)
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Money Adviser in Ilkeston employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
