About the role
The role will help residents increase their income and access the welfare benefits and wider support to which they are entitled. You will deliver holistic, quality-assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council (HDC), as well as those referred by the Council or self-referring in response to project communications. You will work collaboratively with HDC, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.
What We’re Looking For
Has experience providing welfare benefits advice, money advice, or related support services.
Can communicate complex information clearly and sensitively.
Is confident working with people facing financial hardship or vulnerability.
Has strong organisational and case management skills.
Can build positive relationships with partners and stakeholders.
Is able to work independently while contributing to a wider team.
Is committed to equality, diversity, and inclusion.
Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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LIFT Income Maximisation Caseworker in Horsham employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
