Job summary
Location Hemel Hempstead, Dacorum District
Workplace Office based
Contract Fixed term contract, until 31 October 2027
Interviews will take place on 1 December 2026.
About the role
We are looking for an accredited Citizens Advice Generalist Adviser, ideally with at least 6 months experience of supporting clients in all advice areas including welfare benefits (including Benefit Checks), debt, housing, family, employment, consumer and immigration (to Level 1) and all aspects of settling in the UK.
This role is supporting Refugees and Asylum Seekers across Hertfordshire by telephone, email and in person in Hemel Hempstead at our offices and at outreach location/s.
The successful candidate will be empathetic to the particular needs of this client group and have an excellent telephone manner and good IT skills, happy to work via three way calls with professional interpreters where needed, to support clients over the telephone, email with a broad range of issues.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Refugee & Asylum Seeker Adviser Part-time in Hemel Hempstead employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
