Contract Fixed term contract, until 31 March 2027
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people by sharing information and offering advice, support and guidance.
We are offering the opportunity to join the Help to Claim Team, assisting with the delivery of advice, information and digital support via National phone and web chat channels. This role will be a secondment to the East Lancashire HTC team, and therefore will involve working across teams. The aim of the role is to establish if Universal Credit is right for our clients, and if so, provide help and support until their first correct payment.
This role is mainly remote, however occasional office working will be required for team meetings, training sessions and partner visits. This role is open to everyone at all levels of experience and may suit someone looking to build upon existing knowledge of benefits and Universal Credit, or someone with little benefits knowledge but excellent customer service skills. Full training and ongoing support will be provided.
We value diversity, promote equality and challenge
discrimination. We welcome applications from people of all backgrounds particularly applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Advice Giving
Via phone and webchat - interview clients using sensitive listening and questioning skills.
Use Citizens Advice, government and authorised sources of information to
find, interpret and communicate relevant information to clients.
Establish correct benefit entitlements, including completing benefit checks when appropriate.
Explore options and support clients to start or submit an application if required
Refer internally or signpost to other agencies as appropriate.
Ensure that all work conforms to the organisation’s Advice Quality Standard / other funding requirements, as appropriate.
Professional and Personal Development
- Keep up to date with legislation, policies and procedures and undertake any required training.
- Work with your line manager to develop an annual learning and development plan which meets your development needs and the needs of the organisation.
- Take an active role in the preparation of regular meetings, taking a lead on your own development.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Help to Claim adviser employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
