Are you an excellent communicator with a passion for helping others? We have the perfect opportunity !
About the role
As a Contact Centre Adviser - Consumer you will joinone of our high-performing national telephone-based contracts. You will play a key role in our mission to support the general publicto exercisetheir consumer rights.
What you'll be doing
You will handle inquiries through phone, email, and web chat, advising thegeneral publicabout their rights and responsibilities associated with the purchase of goods andservices, andprovideTrading Standards Authorities with the essential intelligence they need to protect people from rogue traders.We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge youwill require to excel in this role.
Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Contact Centre Adviser in Gateshead employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
