Interviews will take place on 23 November 2026.
About the role
Citizens Advice Dunstable are looking for a Generalist Adviser to provide high-quality information, advice and support to people. As a Generalist Adviser you will provide both face to face and telephone advice and support on issues including welfare benefits and employment, and additional problems such as homelessness, referring to specialist support as required. Ideally, you will have some experience of giving advice/support and working with vulnerable clients. Training can be provided on welfare benefits and other advice areas. We would also like to hear from current volunteer advisers who are looking to get into paid employment.
This is to deliver advice and support to people to improve their circumstances.
We want people who are passionate about giving an effective service to those most in need. Demonstrating that you can engage skilfully with clients who are vulnerable and distressed, having proven skills in working in a busy environment.
You will be a highly motivated and strong team player with excellent interpersonal and organisational skills. Having the ability to understand complex information; have good numeracy skills, and have effective oral and written communication skills for the purposes of negotiation and reporting. You will also be proficient in IT.
Providing signposting, triage, specific support and specialist advice, or referring to others within the service as required.
Other duties include:
- Address the causes of financial crisis
- Connect clients to the right people at the right time
- Prevent an individual from needing food bank support on an ongoing basis.
There will be opportunities to progress within the organisation.
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Generalist Adviser in Dunstable employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
