Apply before 11.59pm on 8 November 2026.
Job summary
Salary Starting salary £25,500 FTE - Increasing to £26,000 FTE - subject to satisfactory completion of training and probationary period
Location Leicestershire
Workplace Hybrid working
Contract Permanent
Working pattern Flexible
Hours per week Full time and part-time hours considered
As a Triage Assessor, you’ll be the first person many of our clients speak to when they reach out for help. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire, and Hinckley and Bosworth. You’ll listen carefully, work out what matters most, and make sure each person gets the right support quickly, whether that’s information they can use straight away or a referral to one of our advisers. As part of a new service, you’ll have a real chance to help shape how we work.
What your day-to-day will look like:
Speaking with clients by phone, online, or face to face to understand their situation and what help they need
Spotting urgent issues and signs that someone may need extra support, and acting on them promptly
Giving clear information and signposting so clients can take their next steps
Referring clients to the right adviser, service, or partner organisation
Keeping accurate, confidential records on our case management system
Handling sensitive personal information safely and in line with data protection rules
Working with figures such as income, debts, or percentages to help understand a client’s situation
Working closely with advisers and colleagues to keep the service running smoothly
About you:
You’re a good listener who can stay calm and kind when people are worried or upset
You have experience of giving advice or working with customers, clients, or the public
You understand why confidentiality matters and how to handle personal information safely
You’re comfortable working with numbers, including percentages
You can keep clear, accurate records, even when things are busy
You’re respectful and open to people from all backgrounds and walks of life
You believe in what Citizens Advice LeicesterShire stands for and want to help people in your community
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Crisis Resilience Triage Assessor employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
