Apply before 11.59pm on 15 October 2026.
Interviews will take place on 22 October 2026.
About the role
Job Title: Referral and Performance Administrator
Hours: 28 Hours per week, worked across five days ( 6 hours per day)
Contract: Permanent
Employed by: Coventry Citizens Advice
Based at: Coventry Citizens Advice Offices with remote working as required
Applications will be assessed on a rolling basis.
Purpose of the Role
The Referral and Performance Administrator is a key delivery role within our CORE Project. The postholder will manage the front end of the referral pathway, ensuring that residents enter the service promptly, referrals are complete and accurately recorded, cases are allocated appropriately, and no resident is lost in the process. The role provides the central control point for referral workflow, contractual deadlines, performance information, follow-up activity and feedback to referring partners.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Referral and Performance Administrator in Coventry employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
