Hours: Full-Time (37 hours per week, part time will also be considered)
Contract: Permanent
Location: Chesterfield (hybrid mix of home and office working, minimum 3 days in the office, occasional travel across Derbyshire)
The Advice Service Supervisor will be part of a supervision team overseeing the delivery of high-quality telephone-based advice through our Adviceline. Reporting to the Advice Service Manager responsible for the service, the role involves supervising staff and volunteer advisers, managing the smooth running of advice sessions, maintaining quality standards, and providing operational and technical support. Working closely with colleagues across the service, the postholder will help ensure Adviceline is accessible, well-staffed and responsive to our client’s needs.
A key focus of the role is supporting, motivating and developing staff and volunteers, creating a positive and inclusive working environment where people feel confident, valued and able to deliver the best possible advice to clients.
Who we are looking for:
The ideal candidates will have:
- Previous advice experience, including up to date knowledge of welfare benefits systems
- Experience in supervising, coaching, developing or mentoring staff and/or volunteers
- Ability to provide clear, supportive and constructive feedback
- Ability to stay focused, calm and decisive when working in a busy and noisy setting
- Strong digital skills, including confident use of case management systems
- Previous experience of working in a fast paced telephone service environment
- A commitment to the aims and principles of Citizens Advice
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Advice Service Supervisor in Chesterfield employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
