At a Glance
- Tasks: Support and guide advisers in delivering high-quality advice to clients in crisis.
- Company: Join Citizens Advice LeicesterShire's new Crisis Resilience Team.
- Benefits: Starting salary of £27,500, flexible hours, and hybrid working options.
- Other info: Be part of a positive, inclusive workplace that values diversity.
- Why this job: Make a real difference by helping people build better futures.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 26100 - 31900 £ per year.
Salary: Starting salary £27,500 FTE, increasing to £28,500 FTE - subject to satisfactory completion of training and probationary period.
Location: Leicestershire
Workplace: Hybrid working
Contract: Permanent
Working pattern: Flexible
Hours per week: Full time and part-time hours considered.
About the role:
As a Supervisor, you’ll be the person our advisers and assessors turn to for guidance, support and a steady hand. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. You’ll check the quality of our work and help staff and volunteers grow in skill and confidence. By making sure every client gets high-quality advice, whether face to face, out in the community or remotely, you’ll play a key part in helping people move from crisis towards stability.
What your day-to-day will look like:
- Being on hand to support advisers and assessors with technical questions and tricky cases.
- Listening in on calls, observing appointments, and reviewing case records to make sure clients get a high standard of advice.
- Giving feedback and helping staff and volunteers develop their skills.
- Checking case files against our quality standards.
- Spotting trends in what clients need and recording issues that could help shape local and national campaigns.
- Gathering case studies, client feedback, and data for reports.
- Supporting recruitment, induction, one-to-ones, and appraisals alongside the Service Manager.
- Running advice and assessment sessions when needed.
About you:
- You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures.
- You enjoy helping others grow, and can give clear, constructive feedback in a supportive way.
- You have a good eye for detail and care about getting things right.
- You’re organised, calm under pressure, and able to keep a busy session running smoothly.
- You’re confident with IT and comfortable working with data and records.
- You’re flexible and work well as part of a team.
- You help create a positive, inclusive place to work, where everyone is treated with dignity and respect.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Crisis Resilience Supervisor in Charnwood employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Resilience Supervisor in Charnwood
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Crisis Resilience Supervisor in Charnwood
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice Ltd:Before hitting send, make sure to tailor your application specifically to Citizens Advice Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
