Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)
About the role:
We have an opportunity for a Help to Claim Adviser to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues.
The role will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone and webchat between 8am and 6pm Monday to Friday.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.
Who we are looking for:
The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgmental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Help to Claim Adviser in Buxton employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
