Crisis and Triage Assessor (Crisis and Resilience Fund)
Apply before 9am on 19 November 2026.
Job summary
Location Base Office - Various subject to space at one of our offices including Bordon, Alton or Petersfield
Workplace Office based
Contract Fixed term contract, until 31 March 2027
Hours per week 37 hours per week. Option to work Saturdays
Interviews will take place on 27 November 2026.
About the role
The Role:
Be part of a fantastic local charity making a huge impact on the well-being of our community. Citizens Advice East Hampshire are looking for a self motivated and compassionate Crisis and Triage Assessor to join our team in this new and rewarding role.
The Triage Assessor plays a key role in supporting residents across Hampshire who are experiencing a sudden financial shock. Acting as the first point of contact for the Crisis and Resilience Service, the role provides timely, consistent, and professional triage of enquiries and applications for the grant. This ensures that residents in crisis receive an appropriate and prompt response, including access to emergency financial support where eligible, as well as referral or signposting to wider Citizens Advice and other support services. You will work with teams across the County under the leadership of the Project Manager to deliver the CRF objectives and tasks, engaging with team meetings and other opportunities to deliver the project.
The closing date for applications is 9am Thursday 19th November 2026. Interviews are expected to be held on the 27th November in our Bordon office GU35 0BS.
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Crisis and Triage Assessor (Crisis and Resilience Fund) in Alton employer: Citizens Advice Ltd
As a leading organisation dedicated to supporting our community, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our collaborative work culture fosters innovation and continuous learning, providing employees with comprehensive training and development opportunities. Located in the heart of Grantham, Spalding, and Stamford, we offer a meaningful career path where you can make a real difference in the lives of those facing financial challenges.
