At a Glance
- Tasks: Provide top-notch debt advice to clients over the phone and help them find solutions.
- Company: Join a forward-thinking organisation dedicated to supporting clients with energy debt.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Great opportunity for career growth and personal development in a dynamic setting.
- Why this job: Make a real difference in people's lives by helping them manage their energy debt.
- Qualifications: Customer service experience in regulated environments and strong communication skills.
The predicted salary is between 1200 - 1680 € per month.
The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt and is intended to reduce the impact of personal debt by providing them with debt solutions.
Qualifications for Trainee Post:
- At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
- Experience of achieving performance and quality targets/KPIs.
- An ability to work independently without close supervision and collaboratively as part of a team.
- Experience of listening and questioning with an ability to manage challenging situations.
- Commitment to training and achieving full targets and quality requirements within a 3-month period.
CEDA Energy Debt Specialist in Liverpool employer: Citizens Advice Liverpool
As a leading provider of consumer debt advice, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our new Consumer Energy Debt Advice project offers team members the opportunity to make a meaningful impact in clients' lives while benefiting from comprehensive training, competitive remuneration, and a collaborative environment that encourages innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land CEDA Energy Debt Specialist in Liverpool
✨Tip Number 1
Get to know the company and its values! Before you step into that interview, do a bit of homework on the Consumer Energy Debt Advice project. Understanding their mission will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in a regulated environment like this one.
✨Tip Number 3
Show off your soft skills! When discussing your experience, highlight your ability to listen and manage challenging situations. These are key traits for an Energy Debt Specialist, so make sure they’re front and centre in your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CEDA Energy Debt Specialist in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Energy Debt Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping clients with energy debt and how your previous experience makes you a great fit for this role. Let us know what drives you!
Showcase Your Achievements:When detailing your past roles, don’t just list responsibilities—show us your achievements! Mention any performance targets you’ve hit or exceeded, especially in regulated environments. We love to see results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Citizens Advice Liverpool
✨Know Your Stuff
Make sure you understand the basics of energy debt and the services offered. Brush up on common debt solutions and be ready to discuss how you can help clients navigate their financial challenges.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experience where you’ve gone above and beyond for a client. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Team Spirit
Even though you’ll be working independently, teamwork is key. Be ready to talk about how you’ve collaborated with others in previous roles and how you can contribute to a positive team environment.
✨Prepare for Performance Questions
Expect questions about how you’ve met performance targets in the past. Think of specific instances where you achieved KPIs and be prepared to discuss the strategies you used to reach those goals.
