At a Glance
- Tasks: Help clients manage energy debt through advice and casework.
- Company: Join Citizens Advice, a trusted organisation dedicated to supporting individuals in financial distress.
- Benefits: Enjoy flexible working options and the chance to make a real difference in people's lives.
- Other info: Work collaboratively in a supportive team environment focused on equality and diversity.
- Why this job: Be part of a new project aimed at reducing personal debt impact while developing your skills.
- Qualifications: Experience in customer service or debt advice is essential; training will be provided.
Job Title: Energy Debt Specialist – 3 posts. Salary: £30,106 (Trainee £27,096) Fixed term: Fixed term until 31st March 2028 Reporting to: Head of Money Advice and Financial Inclusion Services Location: Flexible hybrid working 3 days office based (Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.) Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward? The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions. For a trainee post, this role would suit applicants with: * At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre. * Experience of achieving performance and quality targets/KPIs. * An ability to work independently without close supervision and collaboratively as part of a team. * Experience of listening and questioning with an ability to manage challenging situations. * Commitment to training and achieving full targets and quality requirements within a 3-month period. How to apply Please go to our careers page by clicking the "Apply Now" button The application timeline Applications open: 25/08/2026 Applications close: 21/09/2026 10am Shortlisting held: 22/09/2026 Interviews held: 30/09/2026 Start date: ASAP Please note that interviews will take place over Microsoft Teams
Energy Debt Specialist employer: Citizens Advice Liverpool
Citizens Advice Liverpool is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible working options across various locations in Liverpool and a commitment to diversity and inclusion, employees are empowered to make a meaningful impact in the community while enjoying opportunities for growth and recognition in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Debt Specialist
✨Tip Number 1
Familiarise yourself with the specific debt advice frameworks and standards that the Citizens Advice service adheres to. Understanding these will not only help you in interviews but also demonstrate your commitment to quality service delivery.
✨Tip Number 2
Network with professionals already working in debt advice or related fields. Attend local workshops or seminars to gain insights into current trends and challenges in energy debt, which can give you an edge during discussions.
✨Tip Number 3
Brush up on your communication skills, especially in negotiation and representation. Practising how to convey complex information clearly can set you apart, as this role requires effective communication with clients facing challenging situations.
✨Tip Number 4
Showcase your ability to work collaboratively by discussing any past experiences where teamwork led to successful outcomes. This is crucial for meeting performance indicators and targets in the role of Energy Debt Specialist.
We think you need these skills to ace Energy Debt Specialist
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Energy Debt Specialist position. Tailor your application to highlight your relevant experience in debt advice and customer service.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have in providing debt advice or working in a regulated environment. Mention specific cases where you successfully helped clients manage their debts.
Demonstrate Communication Skills:Since effective communication is key for this role, provide examples in your application that showcase your written and oral communication skills. Consider including instances where you negotiated on behalf of clients or explained complex information clearly.
Show Commitment to Equality and Diversity:The job requires a strong commitment to equality and diversity. In your application, reflect on how you have supported diverse clients in the past and your understanding of the challenges faced by those with unmanageable debt.
How to prepare for a job interview at Citizens Advice Liverpool
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what an Energy Debt Specialist does. Familiarise yourself with debt management concepts like breathing space, debt relief orders, and bankruptcy. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare to discuss your experience in providing advice through various channels. Be ready to give examples of how you've successfully communicated complex information to clients in the past.
✨Demonstrate Your Understanding of Debt Issues
Be prepared to talk about the challenges associated with energy debt and unmanageable debt in general. Showing that you understand the implications for clients will highlight your suitability for the position and your commitment to helping others.
✨Highlight Teamwork and Adaptability
This role requires collaboration with colleagues to meet performance targets. Share examples from your past experiences where you worked effectively as part of a team and adapted to changes in a fast-paced environment.
