Community Energy Adviser

About the Role

This role is part of a brand-new service which is being delivered across the North West of England and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

The service will deliver a range of services offering energy advice to people in and at risk of fuel poverty. This includes:

• Telephone and Digital Energy Contact Centre

• Energy Advice Casework Service

• Energy Champions Community Engagement Programme.

As Specialist Energy Adviser, you will have responsibility for developing and maintaining relationships with other organisations and agencies and developing referral pathways into the energy team.

You will be responsible for engaging directly with partners, raising awareness of the service, the outcomes that the service achieves for clients, and creating a community of energy awareness. To do this you will engage with partners and community groups on a one-to-one basis and through the delivery of energy awareness sessions to professionals and members of the community including sessions to raise awareness of the dangers of carbon monoxide. You will also plan and attend community events to engage the community in conversations around energy.

The successful candidate will:

1. Be highly experienced in delivering programmes of financial capability and promoting energy saving measures.

2. Have excellent communication skills and be comfortable delivering presentations to groups of people.

3. Be comfortable working in a target driven environment with good data analysis skills.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

1. Recent experience of providing advice on energy efficiency

2. Demonstrable experience of developing, managing and maintaining relationships with key stakeholders and partners, using this to develop a network of referral partners to generate a set volume of referrals

3. A good understanding of fuel poverty issues as and issues affecting society and their implications for clients and service provision

4. Experience of working to demanding quality and performance targets within robust performance management frameworks and within specific timeframes.

5. Recent experience of community engagement and an understanding of the principles of community development.

6. Ability to support and encourage others in using online systems and resources to enable them to self-help.

7. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others

8. Effective oral and written communication skills, with good IT knowledge to support delivery of service

9. Ability and willingness to work both on own initiative and as part of a team.

10. Willingness to learn and develop skills and be flexible with service delivery.

11. Ability to assist with research and campaigns works by providing information about clients’ circumstances

12. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• Generous annual leave of 27 days plus bank holidays (with an additional day per

• year after 4 years' service up to a maximum of 32 days plus bank holidays)

• Hybrid Working Scheme

• Interest-free travel loans

• Employee Assistance Programme

• Pension Scheme

• Cycle to Work Scheme

• Lifestyles Gym Membership (20% corporate discount)

• Enhanced maternity, paternity, and adoption leave pay

• Free VDU eye care test

• Professional and advice sector recognised training