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- Tasks: Provide expert advice on energy needs and help clients tackle financial challenges.
- Company: Join Citizens Advice Liverpool, a leading charity making a real difference in the community.
- Benefits: Enjoy 27 days annual leave, hybrid working, and various employee perks.
- Why this job: Make a positive impact while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible working options and opportunities for professional development.
The predicted salary is between 28000 - 28000 £ per year.
Deadline: Monday 30 March 2026 at 10 AM.
Contract: Fixed‑term contract until 30 June 2027.
Salary: £28,300 per annum.
Hours per week: 35.
Reporting to: Project Supervisor.
Location: Various locations across the Liverpool area. Some flexible hybrid working – 4 days office‑based, 1 day work from home.
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. It depends on a workforce of paid staff and over 70 trained volunteers, giving people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem. The organisation is the leading provider of advice and advocacy services in Liverpool and helped clients with over 106,000 issues in 2022/2023.
Benefits:
- Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years' service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest‑free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training
Job Overview:
Advice Giving: Deliver a multi‑channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice meets Citizens Advice quality standards. Ensure all case recording and other record‑keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards. Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action. Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long term. Assist clients with other related problems where they are an integral part of the case and refer internally or to other specialist agencies as appropriate. Meet the individual performance targets set as part of this project.
Citizens Advice Liverpool - Energy Adviser employer: Citizens Advice Liverpool
Contact Detail:
Citizens Advice Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Citizens Advice Liverpool - Energy Adviser
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector or related fields. Attend local events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, so grab a mate and do some mock interviews. Focus on common questions for energy advisers and think about how you can showcase your problem-solving skills and empathy.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to research Citizens Advice Liverpool and their values. Show them how your experience aligns with their mission to help clients tackle fuel poverty and financial hardship.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Citizens Advice Liverpool - Energy Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Energy Adviser role. We want to see how you can contribute to our mission at Citizens Advice Liverpool, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’re a great fit for the position.
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We’re looking for someone who genuinely cares about making a difference in people’s lives, especially when it comes to tackling energy needs and financial hardship.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Citizens Advice Liverpool
✨Know Your Stuff
Make sure you understand the role of an Energy Adviser and the services Citizens Advice Liverpool provides. Brush up on energy-related issues, fuel poverty, and income maximisation strategies. This will help you answer questions confidently and show your genuine interest in the position.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Use reflective listening techniques to clarify questions and show that you value their input. This is crucial for a role that requires sensitive communication with clients.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully helped someone navigate a difficult situation. Highlight how you used various resources to find solutions, as this aligns with the job's focus on providing tailored advice to clients.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, training opportunities, or the impact of the role on the community. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.