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- Tasks: Provide top-notch debt advice to clients and help them tackle energy debt challenges.
- Company: Join Citizens Advice Liverpool, a leading charity dedicated to empowering the community.
- Benefits: Gain valuable experience, training opportunities, and be part of a supportive team.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Customer service experience in regulated environments; training provided for trainees.
- Other info: Be part of a dynamic team committed to equity, diversity, and workplace wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt and is intended to reduce the impact of personal debt by providing them with debt solutions.
For a trainee post, this role would suit applicants with:
- At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
- Experience of achieving performance and quality targets/KPIs.
- An ability to work independently without close supervision and collaboratively as part of a team.
- Experience of listening and questioning with an ability to manage challenging situations.
- Commitment to training and achieving full targets and quality requirements within a 3-month period.
Requirements
Person Specification:
- To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions. You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
- Effective oral and written communication skills.
- Numerate to the level required by the tasks.
- IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
- Ability and willingness to work as part of a team.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Marginalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
CEDA Energy Debt Specialist employer: Citizens Advice Liverpool
Contact Detail:
Citizens Advice Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CEDA Energy Debt Specialist
✨Tip Number 1
Get to know the company inside out! Research Citizens Advice Liverpool and understand their mission, values, and recent achievements. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your customer service experience aligns with the Energy Debt Specialist role, especially in handling challenging situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to debt advice. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Citizens Advice Liverpool.
We think you need these skills to ace CEDA Energy Debt Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and debt advice. We want to see how your skills match the role of Energy Debt Specialist, so don’t hold back on showcasing your achievements!
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your written application reflects your ability to convey information clearly. Use concise language and structure your application well – it’ll show us you can handle complex casework with ease.
Highlight Your Team Spirit: We love a team player! In your application, mention any experiences where you’ve worked collaboratively or supported colleagues. This will demonstrate your ability to fit into our supportive environment at Citizens Advice Liverpool.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice Liverpool
✨Know Your Stuff
Make sure you brush up on your knowledge of complex debt casework and the various options available for clients. Familiarise yourself with priority and non-priority debt advice, as well as insolvency solutions. This will show that you're serious about the role and ready to provide high-quality advice.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you successfully managed challenging conversations or achieved performance targets. This will demonstrate your ability to handle the demands of the position.
✨Team Player Vibes
Emphasise your ability to work both independently and as part of a team. Share experiences where you collaborated with others to achieve a common goal or how you contributed to a positive team environment. This is crucial for fitting into their culture at Citizens Advice Liverpool.
✨Prepare for the Technical Side
Since you'll need to use software packages like Microsoft Office, make sure you're comfortable with these tools. You might be asked to demonstrate your IT skills during the interview, so practice creating documents or presentations that could be relevant to the role.