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- Tasks: Lead finance and operations, providing strategic insights and managing key reports.
- Company: Join Citizens Advice Lewisham, a high-performing organisation committed to development.
- Benefits: Competitive salary, flexible 4-day work week, and hybrid working options.
- Why this job: Make a real impact in finance while growing your career in senior management.
- Qualifications: Strong finance management skills and experience in governance and compliance.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - £55,000 per annum (COL rise in 2026 under review; new pay framework to be introduced 2027 with role increments agreed)
Reports to: CEO, sits on Senior Management team with CEO and Head of Advice (HOA)
Responsible for: Finance officer and Executive Admin Assistant
Hours: 35 hours per week (flexible) condensed into 4 day week.
Location: Hybrid (Remote based but with attendance required at key events and meetings in London).
Role Purpose
To lead on finance, governance and resources at SMT, providing senior insight on strategy and development. This role requires initiative, flexibility, a willingness to support colleagues across the organization, and strong organisational and communication skills, including board reporting, leadership on finance reporting to the SMT and board with the ability to manage complex, detailed analysis. This role is well suited to someone aspiring to move into wider senior management; we place high value on ambition and a strong commitment to development within a high-performing organisation at Citizens Advice Lewisham.
Key Responsibilities
- Finance Management: Manage income against expenditure with the CEO and HOA. Prepare management reports, budgets and forecasts, annual accounts and manage the audit and trustee annual report process. Provide strategic insight to the SMT on finance.
- Governance and compliance: Manage the preparation of agendas, minutes, actions, board meetings, governance calendar and regulatory submissions, also ensuring that LSA obligations are met through scheduling review and approval by trustees on an annual basis.
- Support systems Management: Oversee support to day-to-day operations, ensuring the team have the equipment and operating systems necessary to meet all obligations and objectives.
- Management: Manage the Executive Assistant and Finance Officer.
- Manage external contracts: Working with the CEO and HOA, ensure all contracts are fit for purpose and are good value for money and are delivering agreed outputs.
- IT and phone systems: Manage the provision of IT services and our internal systems, building effective relationships with providers and ensuring continued and effective operations are available to the team.
- SMT strategy: Providing strategic insight to the SMT on potential risks and opportunities for development across all areas of the role.
- HR: Manage all HR functions including grievances, wellbeing, disciplinary, recruitment and onboarding. Working with the CEO to manage consultations with the union. Monitor and report to SMT and board on these areas.
- Communication: Foster effective communication with colleagues and external stakeholders, ensuring clarity and collaboration and accountability.
- Flexibility and Support: Demonstrate flexibility, ownership and collaboration to ensure smooth service delivery across the organisation. Any other relevant administrative and support duties required to ensure the smooth running of the bureau.
Important Notice: Before you apply, please download and complete the application and diversity forms on our website. You will need to upload a completed application form and a diversity form to be considered for this role.
Head of Finance and Business Operations in London employer: CITIZENS ADVICE LEWISHAM
Contact Detail:
CITIZENS ADVICE LEWISHAM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Finance and Business Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their values and goals. Remember, it’s all about showing them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more you practice, the more comfortable you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head of Finance and Business Operations in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you highlight those in your application!
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to reflect our values and the specific role. Show us why you're the perfect fit for the Head of Finance and Business Operations position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Remember, less is often more!
Follow Our Application Process: Make sure to download and complete the application and diversity forms from our website. It’s super important to upload both forms when you apply, as we can’t consider your application without them!
How to prepare for a job interview at CITIZENS ADVICE LEWISHAM
✨Know Your Numbers
As the Head of Finance and Business Operations, you'll need to demonstrate your financial acumen. Brush up on key financial metrics and be ready to discuss how you've managed budgets, forecasts, and audits in previous roles. Show them you can provide strategic insight!
✨Master Governance and Compliance
Familiarise yourself with governance frameworks and compliance requirements relevant to the role. Be prepared to discuss how you've ensured compliance in past positions and how you would approach managing board meetings and regulatory submissions.
✨Showcase Your Leadership Skills
This role involves managing a team, so highlight your leadership experience. Share examples of how you've supported colleagues, fostered collaboration, and driven performance in your previous roles. They want to see your ability to inspire and lead!
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've maintained effective communication with stakeholders and ensured accountability in your teams.
