Citizens Advice LeicesterShire is seeking a Triage Assessor to provide Tier 1 access, initial assessment and triage across Leicestershire, with some home working. You will signpost, record outcomes and support clients with urgent needs, while coordinating with Tier 2 and Tier 3 specialists.
You’ll work without line management, undergo a basic DBS check, and contribute to learning and development while meeting targets and delivering high-quality advice.
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Triage & Frontline Assessor — Hybrid/Travel employer: Citizens Advice LeicesterShire
Citizens Advice Leicestershire is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and equality are celebrated. With flexible working arrangements, including home working options, and a commitment to high-quality service delivery, employees are empowered to make a meaningful impact in the community while developing their skills and careers. The organisation fosters strong relationships with local stakeholders, ensuring that staff are part of a collaborative environment dedicated to continuous improvement and innovation in advice services.
Contact Details:
Citizens Advice LeicesterShire Recruitment Team
