Citizens Advice LeicesterShire is seeking a Specialist Caseworker to deliver FCA regulated debt advice, including complex casework, with potential court/tribunal representation. The role requires sensitivity to clients in stress, and the ability to work across face-to-face, telephone, and digital channels.
You will manage a caseload, conduct income maximisation, and signpost to wider services, while upkeeping detailed client records and conforming to GDPR requirements.
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Remote Debt Specialist & Caseworker (Tier 3) in Leicester employer: Citizens Advice LeicesterShire
Citizens Advice Leicestershire is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and equality are celebrated. With flexible working arrangements, including home working options, and a commitment to high-quality service delivery, employees are empowered to make a meaningful impact in the community while developing their skills and careers. The organisation fosters strong relationships with local stakeholders, ensuring that staff are part of a collaborative environment dedicated to continuous improvement and innovation in advice services.
Contact Details:
Citizens Advice LeicesterShire Recruitment Team
