At a Glance
- Tasks: Help residents navigate their rights and options through various communication channels.
- Company: Join Citizens Advice LeicesterShire, a community-focused non-profit organisation.
- Benefits: Flexible hours, ongoing training, and a supportive team environment.
- Other info: Opportunity for personal growth and to shape the future of our organisation.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a warm, non-judgmental approach.
The predicted salary is between 30000 - 40000 £ per year.
To be considered for this role, applicants must apply through our website directly.
Hours: 30.5 hours (Full time and part-time hours considered)
Location: Travel across Leicestershire to branches and community venues, plus some home working
Contract: Permanent
Who we are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 14,457 people across Leicester and Leicestershire with 72,587 issues, gaining an overall income of £12.4m.
About the role:
As a County Advice Session Worker, you'll make a real difference to people's lives every day - helping residents across Leicestershire understand their rights, explore their options and find a way forward, whatever their circumstances.
What your day-to-day will look like:
- Delivering generalist advice to residents across Leicestershire by phone, video, email and face to face
- Listening to clients, exploring their options and helping them make informed decisions about their situation
- Taking practical action on clients' behalf - calculating entitlements, writing letters and liaising with organisations
- Keeping accurate, up-to-date records on our case management system
- Spotting opportunities to maximise clients' income through benefits and financial support they may not know about
- Signposting and referring clients to the right internal and external services
About you:
- Strong communication skills across written, verbal and digital channels
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances
- Resilience and the ability to manage emotionally demanding work whilst maintaining your own wellbeing
- Good time management and the ability to juggle competing priorities under pressure
- Confidence with digital tools, and comfort working with numbers
- A team-player mindset, with the ability to work independently when needed
- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided)
- Respect for and openness to diverse views, values and cultures
- Ability to travel to locations across Leicestershire.
Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment. To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring. At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference. With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Closing date for applications: 14/06/2026
Planned date(s) for interviews: 29/06/2026 - 30/06/2026
This role is subject to a basic DBS check. We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values - We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.
County Advice Session Worker (Hybrid/Travel) in Leicester employer: Citizens Advice LeicesterShire
At Citizens Advice LeicesterShire, we pride ourselves on being more than just a workplace; we are a community committed to empowering individuals and transforming lives. Our supportive work culture fosters collaboration and innovation, providing employees with ongoing training and development opportunities to help them thrive in their roles. By joining us as a County Advice Session Worker, you will have the chance to make a meaningful impact in the lives of residents across Leicestershire while working in a diverse and inclusive environment that values your unique contributions.
Contact Details:
Citizens Advice LeicesterShire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land County Advice Session Worker (Hybrid/Travel) in Leicester
✨Tip Number 1
Get to know the organisation! Before your interview, dive into Citizens Advice LeicesterShire's mission and values. This will help you connect your own experiences to their goals, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your communication skills and resilience.
✨Tip Number 3
Show your passion for helping others! During the interview, share specific examples of how you've made a difference in someone's life. This aligns perfectly with the role of a County Advice Session Worker and demonstrates your commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our community and making a positive impact.
We think you need these skills to ace County Advice Session Worker (Hybrid/Travel) in Leicester
Some tips for your application 🫡
Start with a Bang:Kick off your application with a strong opening statement that reflects your passion for helping others. We want to see your enthusiasm for the role and how it aligns with our mission at Citizens Advice LeicesterShire.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Show us how your background fits the specific requirements of the County Advice Session Worker role, especially your communication skills and resilience.
Be Authentic:We value genuine voices, so don’t be afraid to let your personality shine through. Share your personal experiences or motivations that drive you to work in this field, as it helps us understand who you are beyond your qualifications.
Check Your Details:Before hitting submit, double-check your application for any typos or errors. A polished application shows attention to detail and professionalism, which is crucial for the role. Remember, apply directly through our website!
How to prepare for a job interview at Citizens Advice LeicesterShire
✨Know the Organisation
Before your interview, take some time to research Citizens Advice LeicesterShire. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a County Advice Session Worker, strong communication is key. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Showcase Your Resilience
This role can be emotionally demanding, so be ready to discuss how you manage stress and maintain your wellbeing. Share specific strategies or experiences that highlight your resilience and ability to support others while taking care of yourself.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows you're engaged and eager to learn more about how you can contribute to the organisation's mission.
