At a Glance
- Tasks: Help residents navigate their rights and options through various communication channels.
- Company: Join Citizens Advice LeicesterShire, a community-focused non-profit organisation.
- Benefits: Ongoing training, flexible hours, and a supportive team environment.
- Other info: Opportunity to work in a collaborative team and impact the community positively.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
To be considered for this role, applicants must apply through our website directly.
Hours: 30.5 hours (Full time and part-time hours considered)
Location: Travel across Leicestershire to branches and community venues, plus some home working
Contract: Permanent
Who we are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help.
Last year we supported over 14,457 people across Leicester and Leicestershire with 72,587 issues, gaining an overall income of £12.4m.
About the role:
As a County Advice Session Worker, you'll make a real difference to people's lives every day - helping residents across Leicestershire understand their rights, explore their options and find a way forward, whatever their circumstances.
What your day-to-day will look like:
- Delivering generalist advice to residents across Leicestershire by phone, video, email and face to face
- Listening to clients, exploring their options and helping them make informed decisions about their situation
- Taking practical action on clients' behalf - calculating entitlements, writing letters and liaising with organisations
- Keeping accurate, up-to-date records on our case management system
- Spotting opportunities to maximise clients' income through benefits and financial support they may not know about
- Signposting and referring clients to the right internal and external services
About you:
- Strong communication skills across written, verbal and digital channels
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances
- Resilience and the ability to manage emotionally demanding work whilst maintaining your own wellbeing
- Good time management and the ability to juggle competing priorities under pressure
- Confidence with digital tools, and comfort working with numbers
- A team-player mindset, with the ability to work independently when needed
- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided)
- Respect for and openness to diverse views, values and cultures
- Ability to travel to locations across Leicestershire.
Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment. To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.
At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference. With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.
Closing date for applications: 14/06/2026
Planned date(s) for interviews: 29/06/2026 - 30/06/2026
This role is subject to a basic DBS check. We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values - We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.
County Advice Session Worker in Leicester employer: Citizens Advice LeicesterShire
At Citizens Advice LeicesterShire, we pride ourselves on being more than just a workplace; we are a community committed to empowering individuals and transforming lives. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth through ongoing training. By joining our dedicated team, you will have the chance to make a meaningful impact in the lives of residents across Leicestershire while working in an environment that values diversity and encourages your unique contributions.
Contact Details:
Citizens Advice LeicesterShire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land County Advice Session Worker in Leicester
✨Tip Number 1
Get to know the organisation! Before your interview, dive into Citizens Advice LeicesterShire's mission and values. Understanding what drives us will help you connect your experiences to our purpose of transforming lives.
✨Tip Number 2
Practice your communication skills! Since you'll be delivering advice across various channels, try role-playing with a friend or family member. This will help you feel more confident and articulate when discussing sensitive topics with clients.
✨Tip Number 3
Show your enthusiasm for learning! Mention any relevant training or courses you've taken, especially if you're keen on working towards the Certificate in General Advice. We love candidates who are eager to grow and develop their skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our community and making a difference in Leicestershire.
We think you need these skills to ace County Advice Session Worker in Leicester
Some tips for your application 🫡
Start with a Strong Introduction:Kick off your application with a warm and engaging introduction. Let us know who you are and why you're excited about the County Advice Session Worker role. A personal touch can really make you stand out!
Showcase Your Skills:Make sure to highlight your strong communication skills and any relevant experience. We want to see how you can connect with clients and help them navigate their challenges. Use specific examples to illustrate your points!
Align with Our Values:Take a moment to reflect on our values: We Care, We Help, We Excel, and We Challenge. In your application, share how these resonate with you and how you've demonstrated them in your past experiences. This will show us you're a great fit for our team!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it gives you a chance to explore all the benefits we offer!
How to prepare for a job interview at Citizens Advice LeicesterShire
✨Know Your Stuff
Before the interview, make sure you understand the role of a County Advice Session Worker. Familiarise yourself with the types of issues clients face and the services offered by Citizens Advice LeicesterShire. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you’ve helped someone in distress or explained complex information clearly. Practising these scenarios can help you articulate your skills during the interview.
✨Emphasise Your Resilience
Working in this field can be emotionally demanding, so be ready to discuss how you manage stress and maintain your wellbeing. Share specific strategies you use to stay resilient, especially when dealing with challenging situations. This will show that you’re prepared for the realities of the job.
✨Be Ready to Discuss Diversity
Citizens Advice values respect for diverse views and cultures. Prepare to talk about your experiences working with people from different backgrounds. Highlight any relevant training or personal experiences that demonstrate your openness and ability to connect with a wide range of clients.
