At a Glance
- Tasks: Provide essential advice to Leicester residents via phone, video, and face-to-face interactions.
- Company: Join a supportive team dedicated to helping the community thrive.
- Benefits: Gain valuable experience, receive full training, and enjoy flexible working options.
- Other info: Opportunities for personal growth and learning in a diverse environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.
What your day-to-day will look like
- Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
- Listening to clients, exploring their options and helping them make informed decisions about their situation.
- Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
- Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
- Keeping accurate, up-to-date records on our case management system.
- Signposting and referring clients to the right internal and external services.
About you
- Strong communication skills across written, verbal, and digital channels.
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
- Good time management and the ability to juggle competing priorities under pressure.
- Confidence with digital tools, and comfort working with numbers.
- A team-player mindset, with the ability to work independently when needed.
- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).
- Respect for and openness to diverse views, values, and cultures.
- Ability to travel to locations across Leicester.
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City Advice Session Worker in Leicester employer: Citizens Advice LeicesterShire
Citizens Advice Leicestershire is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and equality are celebrated. With flexible working arrangements, including home working options, and a commitment to high-quality service delivery, employees are empowered to make a meaningful impact in the community while developing their skills and careers. The organisation fosters strong relationships with local stakeholders, ensuring that staff are part of a collaborative environment dedicated to continuous improvement and innovation in advice services.
Contact Details:
Citizens Advice LeicesterShire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land City Advice Session Worker in Leicester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Citizens Advice LeicesterShire.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Citizens Advice LeicesterShire!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Citizens Advice LeicesterShire, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Citizens Advice LeicesterShire or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace City Advice Session Worker in Leicester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Citizens Advice LeicesterShire:Before hitting send, make sure to tailor your application specifically to Citizens Advice LeicesterShire! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Citizens Advice LeicesterShire
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
